Data Throttling? [Updated]
Posted by Brian - ExplainTheFee.com
I'm getting tons of emails regarding Engadget's article regarding Sprint's possibility of throttling.
[via engadget]
Let's not jump to conclusions. We don't see the whole playbook and Sprint hasn't said anything about this yet. Let's see what the official word is first! I'm sure they'll explain it, let's just give it time.
Engadget Update:
"We're hearing from a couple sources that the shot here from The Playbook is a little out of context, and actually refers to a new feature for businesses looking to restrict disproportionately high usage by employees with company data cards. That sounds a little less painful, does it not? Thanks, everyone!"
So, there we go! Let's just continue focusing on the "Premium Data" fee for now!
Sprint.com chat support – Explains the Fee…
Posted by Brian - ExplainTheFee.com
Well, it's been 11 days since I was told that someone would be contacting me after I last spoke with a Supervisor at the "Dan@Sprint.com" email reply department. I grew tired of waiting so I sought out Sprint again... this time with their online chat support.
Now, you might say, "Well, the chat system isn't the best way of talking to them! You have to speak to them on the phone!!" Here is the thing though, through chat- it's black and white. It's cut and dry. It's simple. I ask a question and I receive a response. This is what normal customers do! This is what potential customers do! So what happens when a "potential" customer goes to Sprint.com/chat and asks a few questions about the new HTC EVO 4G?!
Let's take a look and see what this customer would experience!
.
NOTE: This is an un-edited chat that took place yesterday afternoon. I have not made any changes except to hide my name for my protection. The reference number 418740 is real and I have the original email transcript that was sent to my email address.
To all of you conspiracy theorists, YES -- these are screen shots that have been saved as several .jpeg files. I have not made any changes to what was said by myself or the rep or supervisor. This is the actual conversation..
Wait, what? It gives me faster internet speed in 3G?
It has that "Something Extra".. really? Tell me more!!
Whoa! Shot down right away! Was it because I asked too many questions that the "auto-response" kicked in?!?
Now, this should be good....
WOW!! If there is no network available of "THE SPRINT", it is NOT possible to have these features work!! Your KICKSTAND and SCREEN will CEASE to work at the SOUTH POLE!
Maybe the rep was just not aware of how the kickstand works with the "Premium Data" add-on?... Let's see what a Supervisor says!
Read that again, I'm asking - "Is the $10 a month fee for the hardware features of the phone?"
Aaron says, "The $10.00 Premium data pack enables all the features of the phone and I can order at several convenient locations!"
I make him clarify again, as this is the 5th time now that they have said the $10 "Premium Data" add-on is for hardware features..
SPRINT -
This is why I'm asking you to "EXPLAIN THE FEE!" Your customers are being told that they are paying for hardware that they are already buying. When you buy the HTC EVO 4G, you're paying for the device itself. This includes a processor, huge screen and KICKSTAND! How are we told over and over that these features of the device are the reason for the $10 a month charge?
PLEASE, EXPLAIN THE FEE!!!
Come hear me on The Geekcast!
Posted by Brian - ExplainTheFee.com
Next Monday, June 14th, I will be a guest on The Geekcast Podcast to talk about the entire situation with Sprint's Premium Data fee and AT&T's new tiered packages. The show will be streaming live with a chat room so be sure to join us! We'll be answering your questions on the show! Send them to explainthefee@gmail.com or tweet @ExplainTheFee or @TheGeekcast with the tag #ETFQuestion. I'll try to discuss everything you guys want me to.
I want your voice to be heard too, so don't forget to keep sending any dan@sprint.com email replies to me and I'll post them up if they're well written and constructed.
Finally, I just want to give thanks again to the following websites that have posted stories about the site:
10,000 Hits!
Posted by Brian - ExplainTheFee.com
THANK YOU!!
We hit over 10,000 hits in a little more than 1 week!
To celebrate, I'll debut my new logo!
[Note - got some critiques on the logo, so I changed it around!! Thanks for the feedback!!]
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