July 1st, 2010 Transcript

[Dialed numbers]

[Phone call drops after 1 ring]

[Re-dial]

Sprint: Your call may be monitored and recorded.

[Hold Music]

Sprint:  Sprint/Nextel, how may I direct your call?

Me: Ah yes, I have a reference number.

Sprint: OK, what is it please?

Me: [redacted]

Sprint: and your name?

Me: [redacted]

Sprint: Thank you, allow one moment.

Sprint: Thank you for holding this is [redacted].

Me: Hi [redacted], this is [redacted].

Sprint: Hi, Mr. [redacted]

Me: Hi, I’m [..interrupted..]

Sprint: I, I was calling you regarding, I guess some correspondences that we’ve received from the BBB and regarding the emails that you’ve been sending to uh, Dan Hesse @Sprint.com.

Me: uh correct,

Sprint: OK and - I guess you have some questions regarding the $10 data add-on fee that is associated with our new phones?

Me: Yes, that is correct.  I appreciate the time you’re taking out of your day to speak with me.

Sprint: OK, it’s not a problem, let me go ahead and access the account, can I have you verify the pin or security question on the account?

Me: OK sure, the pin number is [redacted]

Sprint: OK

Me: If this phone call does get dropped, I don’t know if I, I was having some issues the other day when I was speaking with somebody when my phone started to restart,

Sprint: OK

Me: If my phone does shut off, would you mind giving me a call back?

Sprint: Yeah, at your cell phone?

Me: Yes at my cell phone.

Sprint: the number I have, or the number I have been trying to call you at is - the [redacted]

Me: Yes sir.

Sprint: Alright, I'll give you a call back at that number.

Me:  OK perfect.

Sprint: OK so yes, I guess that if you read my last correspondence regarding the [mumbled]?

Me: and you said that this was an email you sent me?

Sprint: yes, it was the response you sent from to the BBB explaining the $10, $10 premium data fee.

Me: Ah yes, I'm not sure, I sent a reply to that, I'm not sure ..

Sprint: yes.

Me: ah OK, was that your original one? did you send more than one?

Sprint: No, there was just one.

Me: It was just one? Oh OK, yes, I did receive that, yes.

Sprint: OK so, basically what it comes down to if that EVO has a lot of features ya know, the features that are associated with EVO uh, uh, with the uh, with the uh other phones, with like, ya know, with the other top of the lines phones,

Me: Yeah

Sprint: but with the EVO, it’s a little bit different, for example, QIK is an application that’s not offered with any of the any with our phones than the EVO, because it’s the only one that would support that,

Me: Yeah

Sprint: snap dragon processor and things like that, basically what QIK is, it allows you stream um, your recording online and for other people to look at it on a website and ya know that, it’s still in a work in progress, but it still does, ya know.. work with somewhat of delay,

Me: Yeah

Sprint: as far as YouTube, YouTube is uh, YouTube HD uh which provides the highest quality of, uh uh pictures that YouTube, uh provides.  It basically will be like something that you would be looking at from computer, with the other phones, you’re not going to receive that quality,

Me: um

Sprint: Oh OK, go ahead

Me: OK, with the QIK I had a question about that, I actually, I've actually have had QIK running on my Samsung Moment for a little bit over a year, I've actually streamed video before, I actually have an account with QIK that I believe that you can probably see some of my videos that I've used in the past for my Samsung Moment

Sprint: so you’re able to stream live, stream live with your Samsung Moment?

Me: Yes sir, if you actually go to QIK.com which is QIK and you go to [redacted] you’ll actually see videos that I have recorded from my phone as of 11 months ago, I had a video, also 4 months ago

Sprint: OK

Me: and that was on another phone.

Sprint: those, those those are in content that is loaded options, with other phone, they’re not loaded on, this phone is designed, ya know better than what the other phones do, what ya know, basically with that application you’re able to download on this phone, ya know, we anticipate you being able to uh, just use the phone for data a lot more than you would with the the other phones,

Me: OK

Sprint: and uh, it’s just, it’s just the fee was decided at a last minute, just because of the amount of data that we expect you using the EVO.

Me: OK and before I go any further and you said your name was [redacted]?

Sprint: yes

Me: And your role in the company, what was that?  What would that be?

Sprint: [mumbled]

Me: What would your role be in the company?

Sprint: I’m an executive analyst.

Me: What is..

Sprint:  I’m an executive analyst within the company, so basically my role in the company is to handle any correspondence that is addressed to our executives, so I do respond on behalf of our executives

Me: Perfect.

Sprint: Whether it’s through a complaint to the BBB, or just an email to one of our executives

Me: OK now when I originally when I started the call before I was transferred to you, the call was choppy but it said on the phone that it may be recorded?  This phone call?

Sprint: Yes

Me: OK

Sprint: The call could be recorded for quality purposes.

Me: OK now, I guess I just have a couple of questions that I wanted to clear up, I know that your email, I'm sorry your correspondence to the BBB, I'm not sure if you have on my recording that I was speaking with [redacted] at the dan@Sprint.com offices.

Sprint: right

Me: Now, was [redacted]’s role, is [redacted]’s role , I guess does he have more authority in the company than you do? Am I speaking to the same level?

Sprint: it would basically be the same level, basically what they do is handle what’s addressed to that inbox

Me: of course,

Sprint: my role is to handle complaints that are addressed to government agencies, or ya know if you sent something directly to one of our executives, then yes, we would address them, instead of the dan@Sprint.com

Me: ah OK, I just wanted to make sure that I was speaking to the right people,  now, I guess with your response to the BBB, I also sent my reply back to them stating that I did not agree with it, did you happen to get that response?

Sprint:  uh, yes I did.

Me: OK

Sprint: Yes I did, ya know, I received that and I guess you sent another correspondence to another inbox and that’s what I received.

Me: Now I also called up on , what is this, I called up and spoke with [redacted], I'm sure you see that in the history and I brought up a couple of issues up to him, stating that I had been told on, I believe on May 29th, that I would receive a phone call from somebody, and I just wanted to address you and let you know that it’s been over a month until someone got back to me, I'm not sure if somehow I just fell through the crack, and I'm not sure what your policies were, but to be aware of it in the future, maybe, ya know, I was OK with it, I understand that ya know, I was doing my own thing, but I just want you to know that I would appreciate a response sooner, in the event that we do have to speak again,

Sprint: Right, I definitely apologize for that, it looks like you have been dealing with a couple of groups, and it has been escalated through a few different channels

Me: ah OK

Sprint: As far as who was supposed to call, I do apologize,

Me: Yeah

Sprint: I do see a bunch of correspondences going back and forth between different department’s if there was any delay or anything like that, I definitely do apologize for that

Me: OK OK, just awesome that’s great, thank you, now, I guess I have just a few questions for you , I'm not sure if you can answer them to provide a better understanding.

Sprint: mmhmm

Me: Will all of the phones that require the premium have like the same features?  Will the premium data classifications be the same for all the phones in the future that require this?

Sprint:  it’s, ya know, basically, what its gonna come down to is, is that all of the phones that are going to be 3G/4G capable, more than likely is, the plan right now is to have that ya know, the $10 premium data data fee to those plans associated with those phones, ya know, basically what it comes down to, is the capability that those phones have, the phone does have a lot of capability that a lot of other phones don’t have and at this time, it is going to be just that $10 add-on fee, in the future when we a bigger market for these type of phones, it’s when, we might come up with a plan that a $10 add-on is already configured for those phones, at this time, it’s just the anticipation of you using the service more than you would on a regular phone

Me: OK and this add-on, this is an add-on correct?  this is not a new plan?

Sprint: no, it's not a new plan, it’s an addition to any of the service plans, that we what we already have, simply everything plans.

Me: OK, and if it’s an add-on, say in the future that a phone comes out, with lesser specs, say if like, if a phone came out in the future, that instead of having the 8mp camera that the EVO has, say if it came out with a 5mp camera, would that drop in the tech specs in the phone, maybe give that phone a discount to the premium data?

Sprint:  really, really with the, the type of the capability that 4G is going to have, and the 3G and 4G the phones that are designed for 3G and the 4G, basically you know, it’s its not going to be lower than anything were offering now, if everything is going to be HQ, high res, HD, things like that, I really don’t see this going and taking a step back and being a little bit less than it is right now,

Me: OK, now right, I'm not sure if you know but the  epic 4G was basically announced, by Sprint, I guess it’s all over the Internet, and that phone is actually coming out with a 5MP camera,

Sprint: mmhmm

Me: and that camera is actually a lesser quality camera that the EVO has,

Sprint: right but as far as the specifics, I'm not sure what this is at this time, ya know the full specs still have not come out, what features of the phone will be capable of doing, so, but if it is a 3G/4G phone, then more than likely it will more than likely have that fee - can’t address until it comes out

Me: OK just to clarify the premium data char- add-on, is not associated with 4G what so ever, correct?

Sprint: no it’s not,

Me: OK

Sprint: no it’s not, it’s not like were charging you $10 for 4G, no

Me: if you had seen my replies back to the BBB, you might have seen where I showed that your website describes the premium data, and what I wanted to maybe talk about is where it says, wicked fast processor, what exactly is wicked fast?

Sprint: there is not any, it’s just a description of the actually device, like I said, the $10 add-on fee is just going to based on the capability with what the phone has and to just recover some of the costs that we expect you for using the actual data services,

Me: I'm sorry, you broke up at the end, you said it was to recoup what?

Sprint: the data service that we anticipated you using, with the capability the phone has a better processor, you’ll be able to multi-task, or do run multiple applications and use data, there’s different applications, it’s ya know, its just to recover some of those costs, we do feel that we have a superior product out on the market, and ya know, that $10 fee is to cover some of the costs that we anticipate you using with that devices

Me: OK now what if like, like we talked about in the past where the the EPIC 4G, is coming out with the, say if it comes out with the lesser camera, what if in the future, what if a phone comes out that also requires the fee and it’s a faster processor, such as a 2GB[sic] processor, instead of what the EVO has right now with a 1GHz, will both of those phones be considered the same wicked fast?

Sprint: really, I wouldn’t be able to, ya know that really is made by the manufacturer that we put out on the, each phone is made by different manufacturers, so the description that are on there, are pretty much associated with what the manufacturer provides.  As far as the speed really, it going to be of the actually device and the network, ya know, we can offer 4G, but if you have a 3G phone you’re not going to be able to take advance of that speed, because the phone is not capable of doing it, a lot of the capability are designed with the 4G and the capability that the 4G network can is going to be able to provide so, it kinda goes hand and hand, with the device and the network,  the network has to be able to support the device, and as well as the device needs to support the network.

Me: OK, and that would be a requirement of the premium data?

Sprint: Yes

Me: OK now what if [..interrupted..]

Sprint: As of right now, our plans can be re-configured basically what is going by, just a lot what the market is offering, ya know, it’s like right now, it would be like anything comparable to the iPhone, or what the iPhone can do, ya know, it’s still going to be less expensive with that device, or device requirement would be.

Me: OK, now, the, the difference you were saying that between the network and the data system that you're on, I'm currently in a 3G area, I currently do not have 4G, so I understand that this fee is not associated with 4G whatsoever  as we addressed earlier, would you say that if a 2GHz processor came out, and you compared the 2GHz processor to what I have, as a 1GHz processor, would the fee, the $10 fee, be associated with both phones and would that be fair to say that they’re both wicked fast, as one is double the processor speed?

Sprint: I wouldn’t be able to answer, it’s like I said, it’s just a description

Me: OK

Sprint: it’s like “amazing”. What defines amazing?  If it’s an amazing device, what really defines an amazing device, it’s just a description, its just anything associated with the [mumbled], you can find an actual description of the phone and it might say that one of our entry phones are amazing and reliable, it’s not, I cannot give you a definition of what that means, for that particular device.

Me: Would you, again like you said it’s the hardware description by the manufacturer, the speed of the phone, being considered wicked, comes from the manufacturer of the device is what your saying

Sprint: right, the description is going to come from the manufacturer because the manufacturer is the one ya know who provides the device, they’re the ones that want you to buy the device, we do resell them and we do kind of, pick the phones that we want to sell, for our network, the manufacturer has to make a pitch for that particular device, what it offers, what it can do with our devices, we offer those devices to our customer, but those actually devices, the profit is being made by the manufacturer

Me: OK so if the manufacturer of the phone, of the hardware says that the phone is wicked and you describe that as a feature of the add-on package, that you are charging $10 for a labeled premium data, how would the term premium data as an add-on package be associated any differently with a hardware description from the manufacturer of the phone?

......

Sprint: I guess I'm not understanding your question what was that again?

Me: I'm sorry, if the hardware manufacturer describes the phone as wicked, describing the hardware itself, Sprint states that the phone, premium data package that they’re charging $10 for provides a wicked fast processor, it appears that the manufacturer of the phone is describing their device, and you are in addition describing the device as well, is the customer who is paying the $10 fee for premium data, are they paying for a hardware device for everything month for $10 dollars?

Sprint: it’s the amount of data, it’s the additional amount of the data that they'll be using on our network because of that processor.

Me: so, would the speed of the processor of the hardware processor, which was described to me by the Public Relations manager and let me see if I can quote her, she stated that the.. the super-fast snapdragon processor, it includes a camera, it includes a super-fast snapdragon processor so that navigation on the phone is quicker and the apps load faster, so does the phone as described by her, it what she is basically saying is that the apps will load faster, because that’s what a processor does, not necessarily data usage

Sprint: [mumbled] and therefore, you would be able to multi-task, and use data on multiple applications at the same time, and on other phones, you would not be able to do that.

Me: OK, so what you’re saying is that the phone will be able to use data on multiple apps at the same time?

Sprint: yes

Me: OK so the fee, the fee specifically is for the hardware, is it for the hardware of the phone such as the wicked fast processor, let’s see.. and the over-sized screen?

Sprint: it’s a combination of both, like I said, the handset and network goes together, you wouldn’t be able to use the same amount of data, didn’t have handset, and if you didn’t have the network, and you wouldn’t be able to use the handset, it would not be able to support the connection.

Me: what does the over-sized screen do for data?

Sprint: for data, I mean, it’s going download a bigger picture for you, ya know, for example, like I said that you tube, that YouTube video will be in actual high definition quality, so ya know, it’s going to be more data than what your regular android phone would be, it’s going ya know, more , more data, meaning, ya know, the amount of resolution or higher definition is going to generate more data, than what a regular video would generate.

Me: OK, now what about if I were to say that I wanted to use this on a Wi-Fi network, if I'm on the Wi-Fi network, would this be using your premium data?

Sprint: no, it wouldn’t, it would be using your own data services.

Me: OK, so if I were to use, if I had the capability to use my own network and not using Sprint’s network and also using the same, the same functions, it basically seems that the requirement of premium data or the definition of premium data is being able to use to use the over sized screen to see a higher quality pictures and videos on YouTube, so if I take a picture or excuse me, if I'm viewing a video that I took on my phone in airplane mode, where I'm not using any data, would that continue to work?

Sprint: well, I mean, it really yes, it, you would be able to use Wi-Fi, the phone.., I.. I, really don’t know the answer to the question if the phone has to be activated to use Wi-Fi, I'm assuming it does not, it does not have to be activated as it’s not using the data services, it’s not using our network for data services, I really would need to ask technical support as I don’t know the answer.

Me: OK, I guess what my point is, is that if I can use a feature of the premium data services such the fast processor to make my apps load faster, in addition to viewing a higher picture screen size and I'm not using the data on your network, how can -- [..interrupted..]

Sprint: in that case, you would really, you could buy the phone outright and use the phone, if you just want to use the phone at your house, on your own Wi-Fi network, that would be an option, you could pay regular price for the phone and use it as much as you want around your house where there’s a Wi-Fi connection, but really that’s not realistic, you’re going to be out in different places where there is not a Wi-Fi network available, and you’re going to rely on our network to use, or cover those data services.

Me: OK, now I guess maybe, if I could maybe break this question down a little further, if I'm.. you might have seen this analogy used in the past, if I'm on on the south pole and I'm not in Sprint’s network, will my features of the premium data service work?

Sprint: no, they won’t.

Me: OK and those features again that we kinda clarified were the wicked fast processor, which was the definition used by the hardware manufacturer of the phone, that’s the processor, the quote, over-sized screen, un-quote, and also the kickstand.  Will those features work at the South Pole?

Sprint: Well, the kickstand would..

Me: Yes, will the kickstand work at the South Pole?

Sprint: yes, the kickstand would work, but that’s just a description of the actual device, that’s not what the data services is for.

Me: OK, I've actually have been, let’s see, I've actually been told that the kickstand, I'm sorry, I apologize, 1 second, I believe that I've actually been told that the kickstand is part of the premium data.

Sprint: no, it’s not, it’s just an actual feature of the device, ya know, to the reason is screen is mentioned is because of the quality of video that you can download to the device, if you didn’t have that size screen, you could try with another phones, you couldn’t do the YouTube HQ on there, it’s not going to support the device, the networks not going to support it there is, like I said, there are other , if you are not satisfied with the actual charge, associated with the device, it’s just like the iPhone, there is a $30 charge, data charge, for that, just if you have the iPhone

Me: is that a plan?

Sprint: what was that?

Me: is the iPhone, is that considered a separate iPhone plan?

Sprint yes, there is a $30 data buy-on, that you have to have with that phone, again it’s the same thing, pretty much it’s the same thing, the capabilities of the phone, and what it’s able to do on the network, it really, ya know, if you, if you’re not satisfied with what the fee is associated, there are other devices, like the Android, like I said the Hero and the Moment that you could choose that do not have the $10 fee associated with those devices, ya know the data part is unlimited, but with this particular device, it is, there is premium services are offered that the phone is capable of using, that you would be able to multi task and run different applications with other phones you would not, so,

Me: well the, I'm sorry go ahead

Sprint: go ahead, no go ahead

Me: well I know that there was actually a playbook that was released on the Internet that actually had some questions where it said, why would someone in the 3G market buy the HTC EVO 4G and pay the $10 premium data, pay $10 for the premium data and the answer to the question that was associated with the with Sprint was stating that the EVO offers unparalleled experience in 3G as well as 4G, the combination of a 4.3” screen, built-in kickstand, 1GHz snapdragon processor and an android 2.1 makes the HTC EVO the best in class 3G phone, so that description includes the word kickstand, um.. ya know, that's kinda where I was saying ya know the kickstand ya know comes into play, also there was a reply that I got on May 21st, 2010 at 8:19AM from dan@Sprint.com where they described the, with the HTC 4G the data capabilities are so rich they may lose themselves in endless surfing, users will typically consume more data due to the enhanced experience and the premium data add on ensures that they have the bandwidth to accomplish this, Mr. Hesse described this EVO experience as going from regular television to HD television, our HTC EVO 4G features are custom made for data loving customers with a 4.3” screen, watching a YouTube video or your favorite show has never been better, you can pop out the included kickstand and watch videos on the go, again that was another reference to the kickstand, now if you’re saying that the kickstand is associated kinda to the premium data fee, ya know, we kinda, we kinda brought this up when we mentioned if these features work at the South Pole, my major question here is that if these features such as the processor, the screen, the kickstand and the ability to take pictures are what you describe as premium data and those are able to be used at the South Pole, say on a WiFi connection at the South Pole, or in airplane mode at the South Pole, it appears that those features are being used when you’re not on the Sprint network, is that correct?

Sprint: Right, realistically, you’re not going to be in an area such as the South Pole where there is no network coverage, you’re going to rely on our network to support those features, like I said, it goes hand in hand, devices and network, go hand in hand, they kinda support each other, really, I mean it’s, ya know, if you’re able to use the Wi-Fi service, it’s going to be isolated, it’s going to be isolated events, maybe where you’re home and you want to use the Wi-Fi network to do something, that , ya know, that that could be, one or two - if you’re at the park and there’s no Wi-Fi connection, you’re going to rely on our network, the $10 add-on fee has nothing to do with Wi-Fi.

Me: So, let’s forget Wi-Fi, say If I'm on an airplane, I'm flying to Kansas, or I'm flying to California, and I do not have access to Sprint’s network and I am in America, and my phone is in airplane mode, would those features still work when I'm not using Sprint’s data network?

Sprint: In order to send them, no, that’s what we’re charging, that’s how the features work, for you to have the capability to send those large files, over our network.

Me: OK, let’s, how about if I wasn’t even using those, those, say if I wasn’t sending files, let’s kinda, if I were to use the processor and the screen and the kickstand, those 3 things don’t require any data usage, correct?

Sprint: When you’re sending stuff through our network, yes, the processor would come in place.

Me: OK, but could I use the processor when I'm not on your network?

Sprint: Yes, you could.

Me: OK, so if I can use your processor when I'm not on your network and you describe your premium data fee as described on your website where it describes wicked fast processor, it appears that I'm paying $10 a month for something that I can use when I'm not on your network

Sprint: yes, but when you send the amount of data, like the 8MP picture that you took with our phone over our network and using the processor, yes, the amount of data is still going to going through our network, we’re not charging you to take a picture, if you have an old phone you can take a picture with that phone, it’s not going to do any good, because you’re not going to be able to upload it, send in email, or attach as a message, you’re going to be able to do that stuff because the phone is not activated.

Me: What if I were to, say if I were to have a Samsung Moment, my wife actually has a Samsung Moment, if her and I were to have our phones side by side on the airplane and we stepped off the airplane and she wanted, and I wanted to send a picture that I took using the camera at a 3MP setting, and I was going to use her camera to take a picture at a 3MP setting and we both sent the same file, is that where the $10 fee comes in, because I'm able to use the network to send a file that I had on the camera because the file uses the processor?

Sprint: No, it’s the network,

Me: OK, the network, so if I can use those features off of your network, what you’re stating.. [..interrupted..]

Sprint: Why would you do that? if you have a 8MP picture, why would you reduce it to 3?

Me: What about the front facing camera that is a 1.3MP camera?

Sprint: Well, I mean you have both options, where the Moment would not have the options,

Me: OK well, that’s a hardware feature of the phone, that’s why I purchased the phone,

Sprint: But it’s still going to go through the network,

Me: Well what if I did it through Wi-Fi?  Would it work through Wi-Fi?

Sprint: Yes, it would,

Me: OK, so I wouldn’t be using your network and I would have the same capability?

Sprint: Yes, you would have the capability.

Me: OK, does the Samsung Moment have any type of cap on it?

Sprint: No, it does not, it’s unlimited.

Me: OK, is that unlimited as of, there’s a 5GB cap? or is it truly unlimited?

Sprint: It’s unlimited, there is no cap,

Me: OK, and does the EVO have any type of cap?

Sprint: No, it does not.

Me: On your response to me in the BBB reply, you stated that the $10 premium data add-on is for unlimited data usage while in the 3G/4G Sprint network area.  If there is currently no cap, if there is currently, say if the plan is already unlimited, what does the $10 premium data add-on provide me if it’s already unlimited?

Sprint: Well, and that’s the thing, because we anticipate you using more data on the actual EVO than you would be able to use on the Moment or Hero, then that’s why we decided to add on the $10 to be able to provide, to support the network, and ya know, it’s really going to come down to choice, we’re not forcing you to get the phone, if you don’t want it, you don’t have to pay the $10, it’s not that we came up with this after you bought the phone, it’s before you buy the phone, and if you’re not satisfied with it, like I said, there are other phones that would have capability if you’re happy sending a 3MP picture over our network, you’d have the capability without the $10 add-on.

Me: OK, you stated that it was a last minute decision to add-on the $10 premium data charge, is this when you state, that unlimited means it is unlimited, but the reason we’re charging you $10 is in the event you use more data, that that’s basically our backup? Is that kinda similar to what you’re saying?

Sprint: .... I'm sorry I didn’t understand.

Me: Your reply to me is that the $10, the $10 premium data add-on is for unlimited data usage, my plan already has unlimited data, what would be the difference between this and I went to say, an all you can eat buffet, that was basically all you can eat, and this term, this is all you can use, what is, why would the $10 premium data fee ensure that I have unlimited data?

Sprint: it would be for shrimp and crab.

Me: OK um,

Sprint: The shrimp and crab is not included in the regular buffet.

Me: OK, what is shrimp and crab, what is the comparison to shrimp and crab on the HTC EVO?

Sprint: the high quality video, like I said, the YouTube application, it’s the other phones have, they do have the YouTube applications, they do have the ESPN and things like that,the ESPN that you’d be able to stream on the EVO is different , it’s higher quality, like I said, it requires more data, when you’re using that actual feature

Me: OK, so your statement in the BBB response which was that the $10 premium data add was for unlimited data usage in the 3G/4G network area, its that there’s more to it?  It’s actually not unlimited, the HTC EVO requires more data than the already unlimited plan?

Sprint: To use the features that the phone offers, yes.

Me: OK, so,

Sprint: Like I said we feel that we have a Superior phone out on the market, and to cover the actual usage we decided to add on the $10 fee.

Me: OK and you said that in the applications you can use Sprint’s TeleNav, and Google maps, are you aware that the Samsung Moment has those applications as well?

Sprint: Right, but it’s not the same applications, it’s a little bit different.

Me: What is different about it?

Sprint: It has more features and the actual quality of the product is superior to what you have on the Moment.

Me: Because I can see it clearly?

Sprint: Yes.

Me: Using the hardware of the phone that I purchased?

Sprint: Right.

Me: And that’s what the $10 add-on adds?

Sprint: The hardware and network go hand in hand, we’re going to go round in circles, we’re not going to get anywhere, the $10 fee is here to stay, it’s not, I mean it’s not.. we’re not really getting anywhere.

Me: OK I apologize for taking your time, I just had 2 more questions, maybe 3 questions is that OK?

Sprint: OK.

Me: I was looking at the terms of service, the terms of service, I believe have, have they changed?

Sprint: They change, yes, they change from time to time, yes.

Me: OK, there was a terms of service that I had copied that stated that the data usage limitation and it says the (mobile broadband cards, USB modems, embedded modems and phone as modem), the amount of data transmitted over the network, and I'm going to skip down, 5GB month in total, and what that means to me, is there were limits to the mobile broadband cards and other devices, not, the phones themselves, is that correct?

Sprint: Right, that’s correct, it’s just for the  3G cards, the 4G card don’t have an actual cap, the data is unlimited on the network.

Me: I understand,

Sprint: Go ahead.

Me: No, I said I understand, and the new terms of service actually omit any type of description of 5GB, on this plan, I'm not sure, I mean, I just wanted to know, that what was my question if the terms of service changed.

Sprint: That’s still in place, if you have a 3G card, it’s going to still have a 5GB cap,

Me: OK, that’s fine.

Sprint: 4G card is not going to have it.

Me: I understand completely OK also, from my, my reply to you through the BBB, I also, I'm not sure if you’re familiar with my website that I run?

Sprint: Yes, I've took a look at it.

Me: I've actually been featured on several blogs, android headlines, Sprintusers, PPCGeeks, even Consumerist.com which is run by Consumer Reports, and also I've made the front page of digg.com, is there, ya know, basically has my blog and my emails been brought up or talked about in any other aspect, other than what you and I have talked with? Is my voice getting heard?

Sprint: Not that I’m aware of.

Me: OK.

Sprint: Ya know, I'm pretty sure it is, because we do have, I mean, we have, I'm not in charge of it, so I really can’t address it personally where it’s [mumbled] but we’ve, but we do have people that look at the blogs, look at the different blogs, and email, but the different forms that are out there, ya know, as far you know, what attention you have gotten, I really can’t answer because I'm not the right person, I cannot answer that question.

Me: OK my last my question - who can I talk that would be the right person?

Sprint: Regarding what?

Me: Regarding getting my voice heard.

Sprint: Well, I mean, as far this is, this is the highest point of escalation, I will let our executives know of your concerns, there is a lot of concerns with that, with that $10 add-on fee, and ya know, we do take your concern into consideration, but realistically it’s going, the decision has been made, the decision is going to stand as far as charging that, we think charging that $10 fee, if you, if you’re just not happy with it, or it’s not within your budget, then obviously there are other devices you can take advantage of, but the EVO does require the $10 charge, but eventually, I really can’t speak about the phones are coming out, until they actually come out, and we make a decision, more than likely, if it’s 3G/4G, it’s going to require that, and if you take a look at the competitors, it’s still going to be cheaper than our competitors, require to have for a phone similar to that.

Me: OK, and if I were to ask to maybe have my voice heard by the person you report to, how would that work?

Sprint: I can have them give you a call, not a problem.

Me: OK, I mean, just because I want to get more information about this, just because I feel that you have tried to explain it, but again, there’s just a lot of questions that I have, and I don’t know if it will be finally addressed, I just wanted to get a final confirmation to what the fee is for,

Sprint: OK, so yeah, I can definitely do that.

Me: Again at the beginning..

Sprint:  We can call you at the number we have on file?

Me: Yes, at the beginning of our conversation I addressed the time that had passed between the conversation I had on May 28th and the conversation that we’re having today..

Sprint: mmhmm

Me: Would there be any time frame that I can expect to have a conversation with..

Sprint: It would be within 48 hours, contact you within 48 hours..

Me: OK, and again, it is a request that, actually you know what, in the next 48 hours would be good, you can contact me anytime.

Sprint: OK.

Me: OK, I thank you very much [redacted].

Sprint: Thank you for your time, you have a great day.

Me: You too sir, goodbye.

[call ended]