Dear [redacted],

Thank you for contacting us through Dan@sprint.com.  I appreciate you taking the time to contact us in regards to the EVO and the $10 charge for the Premium Data.  The $10 charge is for the rich data experience

that it brings to the EVO, its like going from a regular TV to a High Definition TV.  The Adobe Flash ensures the rich internet content.  The $10 fee is not for the 4G, but for the rich internet experience.  With

Sprints Everything Data and the Any Mobile Anytime plus the $10 Premium Data ultimate data usage beats the competition.

I will forward your comments about $10 Premium Data on to the appropriate group for consideration. Your feedback is appreciated to help us to continually improve our products, services and overall

customer experience.

If you have any other questions or concerns in the future feel free to contact me on 757-223-3372, Monday through Friday, 9:00 am-6:00 pm EST. I can also be reached via an email through Dan@Sprint.com.

Thank you again for contacting Sprint.  We appreciate your business.

Sincerely,

[redacted]

Sprint

[redacted],

Thank you for the information.

As I understand it, the EVO only has Flash Lite and HTC has been including this on their Android handsets for quite a while now. Android 2.2 is required for full Flash 10.1, but the EVO only runs Android 2.1. Even your own Sprint Hero has Flash support using Flash Lite. So to say that the EVO offers an Internet experience beyond other handsets because of Flash support is incorrect.

I realize my solitary concern will not change much. But I do feel that Sprint should know that adding a monthly charge with no technical justification does not sit well with me. And from what I read on the

Sprint forums and all over the Internet, it doesn't sit well with a lot of people. In my opinion, it would be better to raise the price of the Everything Data plan by $10 than to require an additional feature that customers can see no real reason for. Like I said before, it's not about the money; it's the perception of  wrongdoing that we consumers are upset about. We see an extra $10 monthly charge appear for apparently no real reason and we begin to wonder what "feature" we'll be required to have next. Sprint's all-in-one approach with the Everything Data plans has been a real advantage over Verizon and AT&T; please don't lose that.

[redacted]

Dear [redacted],

I thank you for contacting us at Dan@Sprint.com.  We appreciate you taking time out of your busy schedule to share your feedback.  I will forward your comments about the EVO on to the appropriate group for consideration. Your feedback is appreciated to help us to continually improve our products, services and overall customer experience.

If you have any questions or concerns, please feel free to contact me at 757-223-3372 Monday through Friday, 9:00am – 6:00pm, EST, or reply to this email for a faster response.

Thank you again for contacting Sprint.  We appreciate your business.

Sincerely,

[redacted]

Sprint