2Jul/100
Chat rep states fee is for 4G
| Reference Number: ######### | ||
| Your Sprint chat transcript | ||
| This is an automated email. Please do not respond to this email address as it does not accept incoming email. | ||
| Kate: Thank you for visiting Sprint. What questions can I answer for you today? | ||
| You: is this thing not working? | ||
| Kate: Please wait while a secure chat connection is established. | ||
| You: What is the "Premium Data" charge for? | ||
| Kate: I will be happy to give you details about the Premium Data pack. | ||
| Kate: Let's move this chat and make it a window of its own. It will be out of the way and I can stay with you in case you have any questions or any concerns. Just click on the "Yes" button below and we can continue. | ||
| You: ok | ||
| Kate: Thank you for moving the chat. Just to check, are you currently a Sprint customer? | ||
| You: no | ||
| Kate: Thank you for your interest in Sprint. | ||
| Kate: A $10 Premium Data add-on will apply allowing customers to take advantage of all that HTC EVO 4G can do. | ||
| Kate: Think of this charge as the price for paying for a first-class seat on an airplane. The rich data experience that comes with EVO ownership puts users in a class by themselves. | ||
| Kate: This device provides a premium experience like no other and is truly second-to-none. Customers will enjoy unlimited 3G or 4G data with EVO! | ||
| You: But I don't pay monthly for a first class seat on an airplane, I pay once | ||
| You: And I pay once for the device | ||
| You: what is the add on for | ||
| You: ? | ||
| Kate: I would like to inform you that the Add-on is to provide rich data experience. EVO has very expensive featiurtes and to use all these expensev features you will need to innovative approach to his service. | ||
| Kate: expensive*, features* | ||
| You: so the add-on is for data usage? | ||
| Kate: Its not only for the Data usage but for all the features. | ||
| You: but what if I sign up for the Data unlimited plan? | ||
| You: why do I have to pay extra? | ||
| You: extra fees for something that is supposed to unlimited already is just shady | ||
| Kate: Please note that $10 Premium data pack is mandatory to be added to your plan in order to use HTC EVO phone even if you are not in 4G coverage area. | ||
| You: So if it is not for the extra data? then what are the other features? the hardware? | ||
| Kate: One moment please. | ||
| Kate: Adobe Flash technology ensures that rich Internet content, such as embedded video and animation, display the way they are meant to be seen and this is possible with the help of Premium Data Pack. | ||
| You: but adobe flash works on the HTC Touch Pro2 that you carry and that phone doesn't require the Premium Data add on | ||
| Kate: I am sorry, unfortunately we do not have more detailed information available with us online. | ||
| You: so you can't explain the fee? | ||
| Kate: The $10 Premium Data fee is for the rich data experience that EVO provides.Experience like going from regular TV to a High Definition TV. | ||
| You: But "going from regular TV to a High Definition TV" has nothing to do with the Sprint Network | ||
| You: it is all hardware | ||
| You: how can Sprint charge for something liek that | ||
| Kate: I would like to inform you that in order to use and activate the HTC EVO phone on any Data plan, you need to have a $10 Premium Data pack added on your line. | ||
| Kate: If not, then you will not be able to use the HTC EVO phone. | ||
| You: You already said that, but you have failed to explain WHY that fee is required | ||
| Kate: As I mentioned above, that the $10 Premium Data pack will be required for you to activate the phone on your plan and will benefit you in using the 4G service on your phone if you enter into a 4G service area. | ||
| You: So the Premium Data add on is for 4G service? | ||
| Kate: Yes, and is mandatory to be added on the line so that the phone will be activated and ready to use. If you would like to know further details regarding the $10 Premium Data pack, then you can also contact our Customer Care at : 1-800-639-6111. They will be glad to assist you further with the same. | ||
| Kate: Would you like to go ahead with the HTC EVO phone today online? | ||
| Kate: Are you there? | ||
| You: no I would not like to order it, but I will be contacting the BBB | ||
| You: thank you | ||
| Kate: Alright. Is there anything else I can help you with today? | ||
| You: no | ||
| Kate: Thank you for visiting www.sprint.com. | ||
| Kate: Agent ends cobrowse session | ||
| Kate: We value your opinion and would appreciate if you can take a moment to respond to a brief survey about your chat experience. Click Here To Start The Survey. |
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