Explain the Fee!
29May/1010

HTC EVO 4G Playbook

Apples vs Oranges

Why are we comparing a 450 Anytime minute plan to an Unlimited Talk plan?  Yes, Sprint has unlimited Mobile to Mobile, but AT&T also has roll over minutes.   AT&T's 450 minute plan (39.99 with roll over) + $20 text + 29.99 Data = $89.99.  So Sprint's only $10 cheaper than the iPhone and also Verizon's Droid Incredible.  Verizon's plan is $39.99 + $20 text + 29.99 Data = $89.99, again Sprint is $10 cheaper.

Yes, Sprint is cheaper, but I would like to see the comparison between similar plans.  $10 is not $40.

[Editor's note - This is going to be hard to compare Apples to Apples, because no phone plan is exactly the same.  I understand this,  I'm just trying to show that Sprint is comparing a Sprint 450 minute plan to Verizon/AT&T unlimited plans.  Obviously for certain customers, different plans are going to be better.  Some family members are all AT&T, or Verizon, or even T-Mobile.  I am not disputing their plans, I am asking them to explain the "Premium Data" fee.  I am only including this section just to show that they shouldn't treat this as a 100% equal "apple to apple" comparison.]

Why the $10 "Premium Data" fee?

"5GB Cap on 3G"

There is no cap on 3G data on cell phones.  This only applies to Mobile Broadband Cards, USB Modems, Imbedded Modems and Phone-As-Modems.

Sprint's Terms of Service

Data Usage Limitation (Mobile Broadband Cards, USB Modems, Imbedded Modems and Phone-As-Modem): The amount of data transmitted over our network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). Sprint reserves the right to limit throughput speeds or amount of data transferred; and to deny, terminate, modify, disconnect or suspend service if usage either exceeds (a.) 5GB/month in total, unless specified otherwise or (b.) 300MB/month while off-network roaming. 1024 KB equal 1 MB. 1024 MB equal 1 GB.

Sprint.com chat on 5/30/10 -

3:29:55 PM : Me: Can you answer this? Will the data card be capped at 5GB and will the phone be capped at 5GB if I have the Unlimited Data plan for 69.99?
3:30:26 PM : Robin S.: The data card has a cap of 5GB on the 3G network.
3:30:35 PM : Me: Does the phone have the same cap?
3:30:40 PM : Robin S.: However, the phone does not have such cap.
3:31:05 PM : Robin S.: You can use Unlimited Data on your phone with the $69.99 Everything Data plan.

"Where available, the speed of 4G"

Sprint customers in the non 4G areas will not receive the increased speeds of what the 4G service offers.

"EVO's features and specs make it one of the best phones available."

Aren't we paying $199 (after rebates/offers) for the phone though?  How does this fit into the "data" package?

What is a Richer Data Experience?

1.  Front and Rear facing camera.

Almost every phone currently comes with a camera now.  Does using your camera to record a family BBQ use network data?  Even if you were to upload these files to youtube.com using the 3G network, how does that call for an extra $10 a month?

2.  Fast Processor

What do faster CPUs do for a phone, especially the processor that is coming out on all the most recent phones?  A faster processor makes apps load faster and causes less latency in the user interface.  Will the next phone Sprint releases require an extra $5 because it's running a 1.2GHz processor? $7.50 for a dual core?  Again, how does a specific technical detail related to a phone unit cause me the extra $10 a month for data usage?

3.  4.3" Display

Does my cable company charge me more because I just upgraded from my 42" HDTV to a 60" screen?  Again, how does this affect my "data" usage.

4.  3G/4G Capable

The $10 a month will allow a customer to use the same 3G network that their currently paying for?  How does this give me a "rich data experience"?  You're able to use the 4G service, but it's only in limited areas.

5.  Best Value

What is the value of this "Premium Data" add-on?  For most consumers, nothing.  What "value" do I get from a larger screen, or faster processor in a data add-on plan?  Most people wouldn't associate these hardware features with a data plan.  If I have to pay $10 each month for the phone for something that came with the phone, then it appears that I'm paying additional payments for something I've already purchased in full, or you could say that you're leasing the phone with an initial down payment.


[pictures via phonedog.com]

Why would someone in a 3G market buy HTC EVO 4G and pay for the $10 Premium Data?

This question is the one that I've been asking since the start of this website.  Why would someone in a non-4G area pay for the $10 "Premium Data" fee.   Again, we're told that the EVO offers a bigger screen and a kickstand, Android 2.1 (currently released to Hero and Moment users), and it will provide capabilities never before available on a wireless device.   Why are the consumers repeatedly told what the phone does, instead of where the "data" part comes into play?  Can't I use all of those features when I'm not in a Sprint network area, or even in airplane mode?

If I can use all of the so called "Rich Data Experience" features when I'm not using Sprint's network, then please explain why I should be charged $10 for a data package.  Can we just re-label this as  $10 "Premium Phone" fee?

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  • Wilswan

    I understand why everyone is so angry about a $10 fee that has no explanation, but why should you care when you are receiving a top of the line phone and service cheaper than you can get it anywhere else? It's 99.99 to have an iPhone with AT&T and I left verizon because of the ridiculous service prices. I gladly pay the $10 dollars because it could be worse and no one would have said anything if you needed to have the $99.99 package from Sprint to run this phone from the begining if the explanation was like that of the Blackberry; special Blackberry Package. I do think it's a little weird that there is really no explanation, but even with the $10 the monthly plan is the cheapest so I am still satisfied.

  • It's $85 to have an iPhone, at least with the current plans. The iPhone is only one phone anyways, which most people considering the EVO or other Android phones do not even consider. When looking at other comparable phones like the other Galaxy S phones, the Droid X and Droid 2, the Nexus One, HD2, etc, it makes you wonder why Sprint has to charge extra for their EVO and Galaxy S phone, which are quite similar to all those other phones that don't require any extra fee. The one glaring difference between Sprint's phones and all those I listed is that Sprint's phones have 4G, while the others don't. Wouldn't it be plausible that Sprint is charging that extra fee for their 4G? Many of us don't it's fair to pay for 4G when we're not receiving it. Not to mention, that price difference becomes even less when you have multiple devices that require the fee on a family plan.

  • trellis

    I understand your point of saying it's wrong to compare Sprint's 450 plan to AT&T and VZW unlimited plans. However, you can't really compare their 450 plans either. Obviously, we are all well aware that AT&T and VZW don't have unlimited to any mobile. Which for some users, makes a huge difference. I used to use all of my 450 minutes on VZW, last month on Sprint I used 22. Yes, AT&T has roll over, but when you are using the majority of your minutes, the roll over doesn't really seem like a benefit. Additionally, AT&T's 450 plan doesn't even include unlimited nights and weekends.

    All that said, this $10 fee is still utterly ridiculous.

  • TechJunkie

    I guess what upsets me the most is the false advertising of these providers. How can "unlimited data” actually mean limited data? Please correct me if I am wrong but isn't that false advertising?
    I have been a Sprint customer for quite some time now and for the most part I feel Sprint has stepped up and straightened their !@#$% out. Their customer service, in my opinion, has vastly improved. However, this idiotic fee will eventually cause me to go with another carrier.

  • sadSprintfan

    I got my fee waived for 24 months by talking to retentions. I called them and said that I was thinking of leaving because I could get a cheaper plan through T-mobile and get the HD2. I advised her that I don't have 3G in my area and that due to that fee I was thinking about leaving. That's when she offered to waive $10.00 from my account for 24 months -- i would call retentions and pretend like you are going to leave for another carrier - the worst thing they can say is no!

  • Peter

    So I e-mailed Dan@sprint.com after watching Dan tell us all about how 4G would be available at no additional charge. And I received a call back, very timely mind you, from a nice lady from sprint. I asked her about the charge and she told me that it was because people would be using more data than normal because there would be more ways to use it. So I asked her if my current plan was for unlimited data usage to which she told me yes, and then I asked her for clarification. She then went on to tell me that the HTC Evo allows users to use so much data that it's kind of beyond unlimited.. Wow, they really have some awesome answers at sprint. Don't get me wrong she was very nice and agreed with me that it didn't make sense, but whoever is feeding her these answers is absolutely crazy. I really would like to talk to the think tank or whoever that came up with this idea and ask them if it really makes sense to them. Anyway, I asked her if she would wave the fee for me and she said she could not. Some one on here said they got their fee waived. Anyone else have similar luck? If so wanna share your success story?

  • Great info, thanks for useful post. I'm waiting for more

  • mobilemaniac

    Great website! You should also point out that Verizon and AT&T don't require you to purchase an unlimited texting plan (unlike Sprint). If you don't text like a 14 year old girl, then Sprint's plan is about the same price as Verizon and AT&T. Furthermore, the HTC Incredible on Verizon has almost all of the features of EVO and they don't charge you extra to have that phone.

  • sadSprintfan

    I agree with this article!! I just hope the Sprint Execs. start paying attention (doubt it!). Good thing I got my $10 fee waived for 24 months! I am sad that sprint is making the $10 move - if it was optional then that would be a one thing but to have it mandatory is ridiculous. I swear sprint gets over-cocky when they release a new phone - i.e. the supposed other "iphone killers" instinct and palm pre. They have to realize that the iphone is so huge in pop culture and Sprint need to SERIOUSLY entice those people away from their iphone's and charging a $10 fee mandatory fee for a new phone is not a great start!

  • proplaya422

    New phone: $199.99
    Cost of plan: $79.99
    Additional fee for 4g: $10
    Not being able to use because it's not in your area: Also costs you $10
    Sprint messing up, yet again when everyone was hopeful: priceless

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