Verizon announces the iPhone and Sprint announces increased prices!


Sprint just announced that all smart phones on their network will require the $10 “Premium Data” fee as of Jan 30th, 2011. Anyone who currently has a plan will be grandfathered to their current rates.

Really? You originally said that anyone getting the “top tier” phones would be subjected to a $10 “Premium Data” fee and because of that you’d have access to life changing features such as a bigger screen, faster speeds, more data and maybe even a kick stand.

So that was the deal. You pay $10 and you get these features that no other Sprint phone has! The EVO had the biggest screen and access to 4G! The Epic had a keyboard and access to 4G! Both even had front facing cameras that allowed video chat!

Then enters the EVO Shift.. a phone that requires the $10 “Premium Data” but lacks a front facing camera and has a limited smaller screen. The only real big feature that the EVO Shift has that the other “Premium Data” required phones has is the ability to access the 4G network.

But wait, we’ve been told “Premium Data” is NOT for 4G! Why does this feature lacking so-called EVO require Premium Data then and the Samsung Transform doesn’t?

Look at the comparison between the phones on this website. The Transform actually has dual cameras, which the EVO Shift does not, yet the Transform is the one without “Premium Data”.

Again, what is the common denominator? 4G.

Sprint seems to not understand. They charged customer’s for a feature that most couldn’t get and now instead of removing the fee, they’re raising the prices of all of their other phones to basically “eliminate” this added fee. What does that mean for everyone else? You don’t have to worry about deciding on a 4G or non-4G phone, you’re going to pay for “Premium Data” regardless of the phone you have!

Likewise I have an issue with all these quick house sale firms who charge an extortionate fee for an extremely poor service, but this is for another post!

Sprint’s Press Release:

Smartphones Drive Wireless Data Explosion

Sprint takes step to ensure customers continue to enjoy unlimited data while on the Sprint Network, without overages

Smartphone penetration is expected to double during the next four years.1
Market share for Google’s Android operating system grew by 23 percent last year alone.2
Mobile data traffic is forecast to double worldwide each year through 2014.3

OVERLAND PARK, Kan. (BUSINESS WIRE), January 18, 2011 – Today’s ability to do more things on the go – such as watching videos, sharing pictures or checking directions – is not only changing the way we live; it is driving exponential growth of mobile data traffic.

Sprint (NYSE: S) is committed to providing its customers a great wireless experience now and in the future. From its packed portfolio of innovative phones and devices to its leadership in introducing 4G services, to its consumer-friendly Everything Data plans, featuring unlimited text, Web and calling to any mobile phone, Sprint offers the best value in wireless.

Sprint will increase its postpaid rates by applying a $10 per month Premium Data add-on charge to activations of smartphones beginning Jan. 30. The charge will assist Sprint in offering simple and affordable unlimited plans for its customers while maintaining a wireless network able to meet the growing appetite for a richer mobile experience. Subscribers with smartphones will still receive the best value in wireless, including the Any Mobile, Anytime feature offered nationwide only by Sprint.

Sprint also offers a full range of traditional feature phones, including popular eco-friendly or touch-screen handsets that do not require the Premium Data add-on charge but still have a great range of capabilities with voice, text and data access. Existing Sprint smartphone customers are not affected unless they upgrade to or activate another smartphone.

“Sprint wants its customers to experience the range of entertainment and productivity possibilities available with today’s wireless technology,” said Bob H. Johnson, president of Sprint’s consumer business. “While some of our competitors impose overage charges and complex plans, Sprint continues to provide a worry-free, unlimited data experience while on the Sprint network. This is responsible, sustainable and reflects our commitment to simplicity and value.”

“Sprint’s decision to apply the Premium Data add-on charge to activations of smartphones going forward recognizes the enhanced user experience that today’s smartphones deliver, which, in turn, drives substantially higher data usage and cost,” said Roger Entner, analyst and founder of Recon Analytics.

“Building, maintaining and expanding wireless data networks isn’t free – there are real costs involved. In effect, Sprint has chosen to increase the price of its unlimited Everything Data plans, which is still below that of its major competitors, for the segment of customers – smartphone users – who are using wireless data the most and are driving up costs. Consumers have many choices. They can choose unlimited, worry-free data plans on the Sprint network or they can have tiered, metered plans and overage charges with other wireless carriers.”

Smartphone customers use, on average, 10 times more data than users of traditional feature phones. Smartphone users have access to more data capabilities, applications and other functionality than traditional feature phones. Examples include access to thousands of applications and games through online marketplaces and full HTML Web browsing with Adobe Flash technology that allows users to browse the Internet on their devices just like they can at home or in the office.

Sprint defines smartphones as devices with robust operating systems that deliver a rich wireless experience by bringing the full function of mobile applications and programs to life, including Blackberry, Android, Windows Mobile, Palm, and the Instinct family of devices. The Premium Data add-on charge previously applied to HTC EVO 4G, HTC EVO Shift 4G and Samsung Epic 4G devices.

“Sprint continues to be the carrier for people who want to do more than just talk with their wireless devices,” said Johnson. “Customer growth on our 3G and 4G networks, exponential increases in the use of mobile data applications, and the growing use of smartphones is proof that consumers are getting the message.

“Sprint’s unlimited data plans, with or without the $10 charge, continue to beat the offerings of our top national competitors, who cap users’ data, charge data overages, and do not offer the unique functionality of Any Mobile, Anytime, which gives subscribers on the Sprint network unlimited calling to any other wireless user in America regardless of carrier.”

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48.8 million customers at the end of the third quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at or and

1 Heavy Reading, Assessment of Sprint’s Network Vision Initiative, by Berge Ayvazian, Dec. 10, 2010.

2 Ibid.

3 Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2009-2014.

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Let’s hope it’s a great New Year!

I created this website over half a year ago as a way to express my thoughts and opinions about Sprint’s policies regarding their “Premium Data” fee associated with their newest phones. I didn’t know what would become of it, or if I could even make a difference. It was my first website that I ever created and it was great to see how my site grew.

Overall, I’m very happy with the way everything worked out. I’ve received a lot of great feedback and many emails from people telling me their stories and their personal experiences with Sprint. It’s hard to imagine that 7 months ago that when you Google “Sprint Premium Data“, that my site and it’s articles would be all over the front page.

I feel that the work that I’ve put into this cause has been very rewarding. I’ve achieved everything that I’ve wanted (except getting my bill lowered! ha!). I wanted to be on the android news sites – and I was. I wanted to make it to the site – and I did, several times! Digg front page – 2x and many, many other websites have featured this site on their front page. Ultimately at this point, it’s time to let everyone know that I no longer will be updating this website with any additional information until further notice.

If there is any major news that comes out, I’ll make a post – but this will be it for awhile.

I’ve received tons of emails regarding the lawsuits people are filing and I think it’s great. It’s no longer a guy with a website trying to fight Sprint, but many people, including lawyers that are raising their voice. Good luck to those lawsuits and anyone else who continues to fight this fight.

I can be reached at, if you want to reach out to me.

Finally, if there’s one article that I could have someone read and understand my thoughts about this, it would be this one. Please let others know about the site and the cause – if you can and hopefully we’ll get more news about this to report on!

Thanks for all the support everyone, it’s been a blast!

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Sprint/Clearwire in arbitration over 4G monthly fees

FierceWireless posted an article yesterday stating that Sprint is now in a dispute regarding a required fee that they must pay another company every month. Sound familiar? What’s interesting is that Sprint and Clearwire have entered into arbitration over a REQUIRED monthly fee that Sprint must pay Clearwire for each 4G capable device on their network.

So what’s up for dispute?

1. Sprint currently has approximately 810,000 EVO/Epic devices on their network.

2. According to Clearwire, there are hundreds of thousands of EVOs and Epics that are NOT in Clearwire’s current coverage area.

3. Clearwire states that it’s wholesale agreement with Sprint requires them to pay $4.46 per device each month, regardless if they’re in Clearwire’s coverage area.

4. Sprint disagrees and has initiated the arbitration to settle better terms.

OK, let’s get this straight. Sprint agrees to pay $4.46 per 4G capable device. They don’t like that they have to pay for devices that are not using Clearwire’s network, so they initiate an arbitration to get out of the original agreement’s terms?

Are you serious Sprint?


Obviously there’s going to be a winner and a loser here. If the winner is Sprint, Clearwire is going to be out revenue that they’ve already projected with the previous agreement. Clearwire just cut back 15% of it’s workforce due to funding issues, so can they really take another hit like this?

The article goes on to state how Clearwire disclosed news of this at its quarterly filing with the SEC.

“We have been engaged in ongoing negotiations with Sprint to resolve issues related to wholesale pricing for Sprint 4G smartphone usage under our commercial agreements with Sprint,” Clearwire wrote in its filing. “On October 29, 2010, we received a notice from Sprint initiating an arbitration process to resolve these issues. The process is in the early stages, and its outcome is unknown.”

“If we are unable to reach a satisfactory resolution of these issues, we end up agreeing to an amount less than what we expected, or the arbitration process is not resolved in our favor, we could end up receiving substantially less in future wholesale revenues than we expect or for which we have planned. Such an outcome could require us to revise our current business plans and projections and could also adversely affect our results of operations.

But remember folks – this has nothing to do with Sprint’s “Premium Data” fee! Premium Data is NOT for 4G, right?

Read the original article here.

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Do you REALLY need Premium Data



I’m going to be asking a lot of questions in this article.  Over the last few months, I’ve done a lot of research and spoken with Sprint numerous times regarding the Premium Data add-on.  If I could have someone read one article on my site – it would be this one.  I think that after you finish reading this, you’ll have a better understanding of what I’ve been trying to prove.  If you’re up to the challenge, call for yourself and go down this list and see for yourself.  E-mail me your results and let me know if they are adding anything else to this list!

Do you REALLY need Premium Data?

Sprint says that it’s required to run their latest dual-band (3G/4G) phones.  They say it can’t be waived, you won’t be credited and it cannot be removed.  Sprint says that this allows the phone to unlock features that have the potential to provide a “richer data experience”.  So what does Premium Data really provide?  If you could take out a piece of paper and start numbering the features that you get with this add-on, what would you really be able to mark down?  Like I said before, I’ve talked to many.. many people and I think I may have finally figured out every possible response and counter-argument that they could provide.  Let’s see what Sprint has listed on their piece of paper!

1. 4G Service

Some representatives have this down as their “go-to answer”.  I’ve actually heard them say this before I can even finish my sentence.  In my experience, this sets the tone of the call; if they mention this, you know that the person you’re speaking to has successfully used this previously to silence someone.  If you’re advised that the phone requires Premium Data because of the access to the 4G network, the appropriate response would be this:

“What if I’m not in a 4G area?”

The typical answer will be – “But sir/madam, you can always travel to a 4G coverage area and experience the accelerated speeds offered in our 4G network.”  That’d be a great answer if most people took out a Sprint coverage map when planning their weekend getaways, but in the real world you expect to pay for a service that you’d get all the time, not just when you need an overnight bag.  What if you suffer from agoraphobia and never intend to leave your home, or just simply live hundreds of miles from the nearest 4G coverage area?  If you’re going to say that it’s for when I travel to a 4G coverage area, the simple answer here is to charge me when and IF I’m in the 4G area! If the agent on the phone does mention this, press them on it.  They will almost always withdraw their answer and finally admit that it’s not for 4G service, after they come back from putting you on hold while they “double check” this.

If you are lucky enough to speak with any management level person on the phone, I guarantee that they’ll quickly advise you that Premium Data is NOT for 4G and they will apologize for any previous misinformation given to you by the other representatives.

2.    Increase in Data Usage

Sprint’s next argument is that they have an expectation that EVO/Epic owners will use more data compared to the non-4G phone owners on their network.  The important thing to remember here is that some most users are not currently in a 4G area.  Let’s consider your EVO or Epic a 3G phone at this point, that’s what it would be right?  Apples to Apples!  Now, when you’re comparing these phones and start to talk about any data usage, let’s remember what type of plan you must sign up for:


All of the plans include unlimited data! How fantastic!  So what’s this talk about more data?  What if I don’t use more data?

“Will I get a refund if I do not use ‘more’ data?”

The answer is obviously “no”.  Even though Sprint says that they’re assuming you’re going to be using more data, you are still required to pay for “more” data on your “unlimited” plan even if you use less data than you did when you had your Palm Pre, BlackBerry or Touch Pro.  This is a sticky situation, as the definition provided by Sprint clearly says that your plan is unlimited, but I’ve been advised by several Sprint reps that the “Premium Data” actually unlocks unlimited data on dual-band (3G/4G) phones.  That’d be great, if I wasn’t in the same 3G network as my previous phone, using the same unlimited data plan.  My next question for Sprint:

“Do the ‘Everything’ plans include Unlimited Data?”

Since I just showed this to you in the previous diagram, you already know the answer, but ask them anyways.  It sets up the next few questions:

“Is there a 5GB or any data cap on either the 3G or 4G phones?”

I’ve received conflicting answers on this by several different reps.  I’ve been told this – “The Premium Data add-on allows you to get past the 5GB cap.”  I’ve made it very clear in previous conversations with Sprint and even pointed out their incorrect information on their website about this information.  Here they corrected this information – basically, there is no cap.

The question should no longer be if I’m using more data, the question should be – “Why is there a question of my data usage?”  If I have two phones activated on my “Family Everything Data” plan and I’m living in a 3G area, regardless of the phone being capable of connecting to 4G, the phones are on the same network.  Unlimited data usage with NO cap should mean that I can use my phone the way I want to (within Sprint’s regulations) and not be penalized just because I have a new phone.

3. Hotspot

Having the ability to turn my phone into a Mobile Hotspot is another feature that Sprint wants me to write down as a “Premium Data” feature of the EVO/Epic. “Sir/Madam, did you know that the phone is able to be used as a Mobile Hotspot, capable of powering your iPad or Nintendo DS, or even your laptop?”  My question is simply – “Is it required?”  Just because I have the ability to turn the phone into a Mobile Hotspot for another $30 a month, doesn’t mean I need to be charged $10 for a “Premium Data” add each month.  I’ve approached this issue with the following question:

“Is the $10 Premium Data fee a pre-requisite to the mobile Hotspot?”

The $30/month Mobile Hotspot is an add-on just like the Roadside Rescue for $4/month.  Just because only these phones have the ability to use the Hotspot feature, it doesn’t mean you can mark it down on the list of what Premium Data is actually for.

4. “Cool” Software

If you ask Sprint what the differences are between the Samsung Transform and the Samsung Epic, they’ll read off their comparison fact sheets and you’ll probably be told that the Epic has Combined IM, MMS, and SMS messaging.  It also has integrated contacts, linked contacts and a layered calendar.  Don’t forget the chat-style messaging.  Yes, these are “features” that are only available on the Epic.  The Transform does not come with these features; you can see this comparison on

compare phones

If these are “Premium Data” features, then surely the EVO must have these, right?

“Does the EVO have any of these ‘Premium’ features?”

compare phones2

Wait, another “Premium Data” phone lacks these “Premium Data” features?  This obviously can’t be the reason, so they might start to mention that the Epic has the ability to use AllShare.  This is the ability to stream content between other Samsung devices through a WiFi connection.  I was told that if I had a Samsung TV, I could easily watch movies on my Samsung TV from my Epic and wouldn’t have to worry about any wires.  Let’s just ignore the fact that not everyone has WiFi and a Samsung TV, but let’s focus on the fact that they’re trying to sell this proprietary feature as “Premium Data”?  Does the EVO have this?  What about the Samsung Media Hub?  Again, it’s proprietary software to the device that you’re buying.

5. Faster Speeds

Ah, arguing with Sprint regarding this “feature” has amazed me.  I’ll try to explain this without getting too technical.  I’ve been told that the dual-band phones have the ability to experience faster (wicked) speeds than any phone ever.  Right away you can see an issue with this claim.  First of all, if you’re talking about faster speeds on the 4G network, then isn’t that technically charging $10 for 4G speeds?  You cannot come out and say that the $10 isn’t for 4G, but then say that the fee is for faster speeds.  4G is faster speeds!  Now I must admit that this is something they thought through, so they included a short disclaimer while mentioning this.  They’ll say something like this: “You will have a richer data experience whether you are in the 3G or the 4G network.”  They claim that you will have faster speeds even in the 3G network!  How can this be?  Ask this if you’re curious to how this is possible:

“Will Premium Data allow a 3G/4G phone to receive faster speeds than a 3G only phone while connected to a 3G only connection?”

Believe it or not, the answer that you’ll typically receive is “yes!”, so you must ask further about the technical specifics:

“What is the maximum download speed that the Samsung Epic could achieve on a 3G connection?”

The answer is “up-to 3.1Mbps”.  That sounds like a very solid answer; it’s an exact number.

So let’s ask a different question:

“What is the maximum download speed that the Samsung Transform could achieve on a 3G connection?”

Oh snap.  Again, it’s “up-to 3.1Mbps”.

See what I’m doing?  I’m asking questions that I know the answer to.  I’m proving a point.  Dual-band 3G/4G phones will have the same maximum download speeds that “3G only” phones will have.  It’s a fact.  Sprint has actually approached this issue with an unconventional solution.  They’ve told me that my download speeds would actually appear faster because of the superior processor.  Websites will load faster, applications will download faster and in general, the phone will be vastly superior to any other phone out there on the market.  The appearance of my download speed will be faster?  Are you serious?

Yes, I admit that websites will probably load faster, but that’s because you’re using a faster processor.  Wouldn’t you expect the phone to be faster?  That’s why you’re buying the most expensive phone that they sell, which brings up my final point.

6. Hardware

The dual-band phones will outperform any other Sprint phone that they currently sell, in every way.  They have faster processors, more memory and of course prettier screens.  These are top of the line phones.  They are very high quality phones; you’d expect to get awesome hardware.  Let’s ask this question:

“Why is there no Premium Data charge on the Samsung Transform?”

“Wait, why does the phone ..[pause].. lack the charge?”  Yes, you’ll often hear a pause on the phone.

Someone who isn’t versed in the Samsung Transform might say that the ability to have a dual video chat with the dual cameras is obviously one reason, but that can’t be it, since the Transform has a dual camera for live video conferencing.

They’ll probably jump next to the fact that the screen is .5”-.8” smaller than the Epic/EVO.  This is true, the screen is smaller.  However, there is another difference: the processor.  Quickly follow up to whatever answer they give you with this:

“Why does the Epic cost $100 more than the Transform?”

The answer will probably be similar to this:  “The phone is vastly superior and overall a higher quality phone.”

I agree with that answer.  The reason why you’re paying $100 more for the phone is simple; it’s because the phone is a higher quality phone!  Consumers will decide if they need the “bells and whistles” or if they need a basic model.  That’s why people buy the 60” LCD and not a 36”, or decide to upgrade to a Blu-ray player.  Pose this question:

“Is the Premium Data add-on for a better hardware experience?”

Yes, it does seem very baiting.  You’re asking a very straight question; “Is the add-on allowing me to have a better experience using the hardware of the phone?”

Follow up with this final question:

“If I’m paying $100 more for a superior, higher quality phone and then additionally $10 for the same hardware features, am I not paying you $10 a month for hardware of a device that I already own?”

It’s simple.  Anyway that you look at this, there is no “clear and concise” answer.  It’s all been smoke and mirrors and they’re still dancing around the answer.  My goal is to no longer have them “explain the fee”, but now explain their explanations.  Nothing is making sense and I’m not sure if any Sprint employee is ever going to be able to provide an answer to my questions that makes logical sense.  I’ve been told by each representative that they cannot comment any further on my questions since they are only able to comment on what they’ve been told.  The last few points that I brought up are some obvious features that can be used when you’re not in the Sprint data network.

If you take your phone to an underground bunker in the middle of Nevada where there are no Sprint cell towers for miles and take out your phone, you’ll notice that you have no connection to the Sprint network.  If you try to use the “Premium features” (the software and hardware of the phone), it’s going to work.  You’re still going to be able to record a video with your camera.  You’ll be able to stream it via HDMI out or use the Samsung AllShare with a TV.  The processor is going to run your apps smoothly, but you’re still NOT going to be in any Sprint Data network.  If you’re NOT in the Sprint Data network and the features that they are charging you $10 a month for still function, then I think you can clearly see that we have an issue that isn’t being addressed.

I recorded another conversation with another representative and then his supervisor, and then her supervisor.  I was eventually told that they would have their manager call me back within 48 hours and then I was hung up on.  My conversation was based on the hypothetical situation of a potential customer asking questions before they signed up for a contact with Sprint.  I’ll be posting this conversation in its entirety on the site in the next few days.

Start saving for the “Unlimited Premium Data” add-on!



Sprint announced some possible changes regarding their data packages this last Wednesday at the EmTech conference at MIT.  Dan Hesse said in his keynote speech that charging more for unlimited data might be something that happens in the future depending on user’s data consumption.

Dan Hesse – “We can offer unlimited data, as long as usage on the network is reasonable,” Dan said. “But if I have an all-you-can-eat buffet, and the entire New England Patriots football team shows up for dinner, it’s going to run me out of business.”

Really Dan, you think the Pats are gonna eat all of your Shrimp and Crab? Thanks for using my analogy, by the way!  But really, you mean that even though you’ve said earlier this year that a 4G gigabyte costs less to produce, you’re going to still think about charging more for it?  Isn’t this what the $10 Premium Data fee ultimately is for?


Dan Hesse – “4G, we can offer because we can produce a gigabyte cheaper, we actually offer more. A good analogy that has been used for 4G, and 3G, and 2G, is kind of moving from Dial-up data at home, to low speed DSL, to a cable modem and then to faster speeds. Or in TV terms, standard def versus high def, but if you looked at those models, you paid more for faster speeds. You paid more for the HD channels. In essence what we’re doing with 4G is we’re throwing in the HD channels for free, because we’re not charging any more and we’re giving customer’s more.”

You’ve already established the fact that your data network has the capability of providing 4G data cheaper!  Now you want to say that it’s possible that we might have to pay for unlimited data?

Dan Hesse – “We will watch this very closely,” he said. “As long as usage is reasonable, we can afford to offer unlimited service. But maybe we will have to charge more for unlimited data, if usage increases dramatically.”

Increases dramatically?  Kind of like how you describe the intended usage of the HTC EVO/Samsung Epic in emails to your customers?

With the HTC EVO 4G the data capabilities are so rich, customers may lose themselves in endless surfing. Users will typically consume more data due to the enhanced experience, and the Premium Data add-on assures they have the bandwidth to accomplish this.

So, let’s make sure we all understand this.  We have to pay $10 for the 4G phones.. not because it’s 4G, but because wemight lose ourselves in endless surfing.  But, if we lose ourselves in endless surfing, we might have to pay more for “unlimited” data.

Dan Hesse – “We think the unlimited plans work for consumers because most people don’t want to think about their service being metered,” he said. “So we’ll likely keep it unlimited, but we aren’t ruling out metered-pricing plans.”

That last quote is important.  Let’s see what they’ll do; again it’s their choice.  They can charge more, add fees, take away discounts from us, but WE have the option of voting with our wallets.

3G upload fix is coming for the Samsung Epic

Finally, Epic users can rejoice!  It took over a week for an official response from Sprint/Samsung regarding this, but at least they’re aware of the issue!  Thanks to for announcing the news!




Here’s the official word from Sprint:

“We have heard reports of users experiencing less-than-expected 3G upload speeds with their Samsung Epic 4G. After extensive investigation, Sprint and Samsung have identified an enhancement that may improve upload speeds on the Epic. This fix will be made available in the next maintenance release. It’s important to note that network speeds are impacted by many factors when using commercially-available speed test applications and test results may or may not be true indicator of the actual network performance.”

Is 150kbps a “Premium” upload speed?


Over the last couple of days I’ve been receiving multiple emails regarding the Samsung Epic’s slow 3G upload speeds.  It appears that the Epic’s upload speed is shockingly slow.  I was preparing to write up this article tonight when I noticed ahuge spike in my hits!  Over at slashdot they posted an article about this issue and many Sprint Epic owners are trying to figure out what’s going on with this issue:

Miamicanes writes:

“Nearly everyone who owns a Sprint Samsung Epic 4G and has benchmarked its 3G performance has discovered that its 3G upload speeds areapparently limited to 150kbps. So far, Sprint has not officially acknowledged it as a problem, nor has it indicated whether this might be a firmware bug, a PRL issue, tower-related, or the result of a deliberate policy to cap 3G upload speeds. Regardless, the problem is causing widespread anger among Epic4G owners, many of whom have bitterly noted the irony of being charged a $10 surcharge so they can endure data transfers that are slower than they had 4 years ago (and a quarter of the speeds enjoyed by Evo owners on the same 3G network).”

Honestly, when you’re paying for something labeled “Premium Data” and it’s capped at a 150kpbs, there needs to be an explanation.  This could very well be a network issue, software problem, or hardware related, but the bottom line is that there needs to be a solution.

I’ll be waiting for an official word from Sprint, since as of this writing on 9/19/10 8:48PM EST, there hasn’t been one as far as I’m aware.

Some consumers have stated that they have sent emails to If you get a response from Dan’s office, please forward it over to me so that I can put it up on the site – Email me

Run your own speed test from‘s app in the market!


Cancel your Sprint contract without paying at ETF!



I contacted Sprint regarding my bill this last week.  I noticed that my statement was increased and saw that the discount that I’m getting is no longer being applied to my 3rd and 4th line.  After being told repeatedly that I cannot cancel my contract without paying an ETF, I was able to get to someone who eventually said, “Yes, you can cancel your contract and we can waive the ETF.”

I originally asked if I could maintain my status as a Sprint customer and be changed to a “month-to-month” basis.  This was ultimately denied.  Check out the email below:


Thank you for the follow up call, I appreciate your assistance with my account.  I just wanted to confirm that I can cancel my account and have the ETF waived, due to the change in the contract in which the discount is now being removed on the extra lines.

Again, I am requesting that I go to a month to month basis, as I wish to maintain a Sprint customer.  I would think that keeping my account and the $180 a month that I give your company, would be more beneficial than having me leave.  If you are suggesting that your company does not need my money and would allow me to leave, then please let me know what I need to do.  Again, I think that maintaining my account on a month to month basis and continuing to keep me as a customer would be benefiting both of us.

I’ve been a Sprint customer for many years and my entire family has Sprint.  I’m also a major advocate for Sprint customers and I would think that keeping your current customers, rather than allowing them to leave, would be the ideal situation.

Please let me know if you agree with me,

This is the reply that I got:

Dear Mr. [redacted],

As we discussed, effective August 27, 2010, Sprint will no longer apply the Nationwide Volume Pricing (NVP) discount to the Monthly Recurring Charge for lines on a shared service plan beyond the first two lines of service.  Sprint provided written notice to its customers in advance of the discount policy change in July and August 2010 via invoice message.  Because of this change, our customers are eligible to terminate the service on their account without penalty through September 27, 2010.

During our discussion on September 10, 2010, you requested that we remove the Subscriber Agreements on your account because of this recent change to your account.  As we discussed, unfortunately, we must respectfully decline your request because we are not extending that option to our customers who have recently experienced this account change.  Despite this recent change, we sincerely hope that you will remain our customer as we believe that we offer the best quality of service and product in the industry.  We appreciate your being our advocate over the years.  It is our hope that we will be able to continue to provide quality wireless service to you for years to come.

Executive Analyst

If you wish to leave Sprint, this is your chance.  Please, use my site as a reference and have them cancel your account if you wish.  They state that they are allowing their customers to terminate the service without a penalty through September 27th, 2010.

Continuing the tradition of charging for hardware



Ah, finally I have time to sit down and actually write something, I apologize for the delay but my new boss has me working at all hours and even weekends!! :)

I’ve been working on a few things here and there, but I wanted to focus on Sprint’s Epic 4G and the “continuing tradition” of advertising with bullshit marketing schemes that try and get consumer’s to look at the dangling shiny object and not look at what they’re really purchasing.

As you can see, this is a photo that I took of an advertisement that I got in the mail from Sprint.  It is describing that Sprint has a tradition of “firsts” that it’s continuing.

The FIRST and only 4G Super AMOLED screen in the world

Are you.. serious?  That is freaking amazing!  This is a historic day!  Sprint has found a screen that will provide a “4G” service.. but wait, that can’t be right.. a screen is just a screen, it can’t use DATA right?  Let’s keep reading!

The FIRST 4G slide-out QWERTY keyboard

Similar to the screen, we see that Sprint has somehow combined data with hardware of their phone.  It appears that this claim to have the FIRST “something” makes this better than the competition.   Let’s just forget that Samsung manufactured the “Galaxy S” series for all 4 carriers and the only difference between them and Sprint is that this phone has a physical keyboard AND the opportunity to use 4G service, IF you are in a 4G area.

You might ask, “So the only difference between these four devices is that one of them has a keyboard, and the rest don’t?”  Well, yeah, that’s exactly what a consumer who doesn’t live in a 4G area is going to consider when looking at these phones.   Some people love hardware keyboards and some people loathe them, but that’s up to the buyer.

Scenario: Billy and Susan are friends who live in New York.  Billy currently has the HTC Touch Pro 2 with Sprint and Susan has the Samsung Omnia with Verizon.  Both of them love their current carriers and want to purchase the latest Samsung Galaxy S series phone and stick with their current plans.

Susan goes to the local Verizon store and upgrades her plan to purchase the Samsung Fascinate and Billy goes to the Sprint store and grabs the Samsung Epic 4G.

Both of them purchased basically the same phone, but on different carriers.  Susan is continuing to pay the same price that she’s been paying for the last 2 years on her contract.  The thing is though, is that Billy now has to budget in another $10 for “Premium Data” even though he’s getting the same phone as Susan!  Since they live in a 3G only area, there’s no increased 4G speeds.

So, now Billy’s upset at Susan because she keeps teasing him that her phone didn’t cost anything “more” a month.  Billy has to remind Susan that his plan is cheaper, but still.. he’s upset because it’s the principle.

Billy, now fueled with anger after being taunted by Susan, gets the courage to email Sprint and ask “why!?” and here’s the response he received:

Dear Valued Customer,

Thank you for writing to  I have reviewed and understand your concerns regarding the $10.00 premium data add-on associated with the Samsung Epic. The Samsung Epic signifies a shift in the data features and services that Sprint is able to deliver to customers today.  The Epic device experience is far and away better than any other 3G device in the market because of a host of product innovations.  The Epic holds a faster processor which allows better mobile broadband experiences with gaming, uploading, downloading, and  connecting in addition to the massive 4.0” display with dual cameras for videos, photos, and video conferencing.

The richer data experience requires Sprint to allocate additional resources to its data networks to continue to provide an optimal data experience.  The $10.00 premium data add-on is intended to help cover the costs associated with these resources and will only be assessed on customers who have purchased devices that are capable of taking advantage of this robust data experience. Customers can experience this richer data experience on either the Sprint 3G or 4G networks. Sprint notes that the required $10 premium data add-on is clearly and conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process.  Customers who do not want to pay the $10 premium data charge are always free to select from Sprint’s robust device line-up and enjoy a quality data experience.

Again, I sincerely appreciate the opportunity to address your concerns.

If you have any other questions you can contact me at (757) 555-5555. I am in the office Tuesday through Friday from 8:00 AM to 6:00 PM EST and Saturday 8:00 to 12:00 PM EST.

Thank you for your continued business and loyalty to Sprint. Have a great day!

(757) 555-5555

Wait, what?!  Sprint actually emailed Billy and told him that the Epic device “experience” is far and away better than any other 3G device in the MARKET, because it has a FASTER processor and a MASSIVE 4.0″ display with dual cameras?



But, wait!  Look at what they’re saying!  The Epic requires the $10 “premium data” fee because it’s better than ANY OTHER 3G DEVICE IN THE MARKET.  Even the phones made by the same manufacturer (Samsung) and the SAME brand – “Galaxy S”.

Are they serious?  Billy doesn’t believe it, so he sends another email!

Dear Sprint,

1. Can you define “robust” in this terminology?

2. How will a user in a 3G area only be able to experience a “robust data experience”?

3. Does the $10 premium data add-on allow unlimited data, or does the service plan?

Sprint quickly churns out another auto-reply:

Dear Valued Customer,

Thank you for the email response.  Sprint offers customers the best 3G network experience with the best price value, and where available, the speed experience of 4G. By describing the experience as robust, we believe that the Samsung Epic will provide a rich data experience whether in the 3G or 4G Sprint network. Its features and specs make it one of the best phones available on any 3G network and provide the added benefit of being one of the two devices to take advantage of the 4G speeds where available.  The $10 premium data plan is for  unlimited 3G or 4G data while on the Sprint network with the Samsung Epic.

I thoroughly understand your concerns and apologize for any misunderstandings surrounding the $10 premium data fee associated with the upcoming Samsung Epic device; however this fee will be applicable should you purchase the Epic device and can not be waived or discounted.

Should you have any other questions concerning your Sprint account, please feel free to contact me at (757) 555-5555.  My office hours are Tuesday through Friday from 8:00 AM to 6:00 PM EST and Saturday from 8:00 AM to 12:00 PM EST.

Thank you for choosing Sprint.  Enjoy the rest of your evening!

(757) 555-5555

Well… here we are again. “By describing the experience as robust, we believe that the Samsung Epic will provide a rich data experience whether in the 3G or 4G Sprint network”.

Or in other words; “By being vague, we believe you won’t question our unclear answers.”

The last sentence though in the first paragraph is what stands out.  “The $10 premium data plan is for unlimited 3G or 4G data while on the Sprint network with the Samsung Epic.”  If this is true, then this is big.  How can Sprint come out and state that their “UNLIMITED DATA” plans are NOT unlimited with all of the phones on that plan?  They are stating that you need “Unlimited, plus a ‘lil extra”, kinda like when you were a kid and said “Infinity+1” to outrageously declare something.

Sprint, this isn’t junior high!  You can’t ask someone to pay for “Infinity+1” when you’re selling “Infinity” at a flat rate.

At the start of the article I mentioned how Sprint was “boasting” their 4G firsts; wouldn’t it be great if they could only be first in other categories?



This charts and graph was extracted from a press release by J.D. Power and Associates (publisher) and the J.D. Power and Associates 2010 U.S. Wireless Customer Care Performance StudySM–Volume 2 was the source.

Reason for the lack of new content..



Hello everyone!

Thank you all for the emails and continuing to post about this on my site and other Sprint sites!  I just wanted to give a little update about what’s going on in my life, since there hasn’t been an update from me in almost a month.

At the end of July, my wife and I welcomed our first son into our lives and honestly, I thought I could juggle this side project and the kid, and well… he won this fight.

I’m working on a few things for the site, especially with the EPIC 4G coming out on August 31st.  Please check back soon for updates and I hope everyone understands the reason for the lack of updates.

Note:  My goal was to make people question Sprint’s reasoning behind the fee.  If I were to shut the website down today (which I am NOT doing), I would have accomplished my goal.   I have had so many emails, read so many comments on forums and seen other websites talk about this fee and the fact that it is not being ignored is what I wanted.

Thank you all for being so supportive and I can’t wait to post my new updates.